![]() ![]() Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) ![]() Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We would like to point out that we are not responsible for your products delivered to your lockers or found in the post office for any reason. If you still do not get a solution after doing all these, you can contact us. If your order has not arrived, but when you check it with your tracking number it looks like it was delivered to you: In case of failure to receive your order because of the address mistakes before we give you a full refund we will wait until the products are returned to us. Please only pay for your deposit balance if you fully wish to keep your pre-order.Before you would like to claim the product not delivered to you:.No contact or balance payments on pre-orders after 1 month of release will result in your order being cancelled, please contact us if you require more time paying.Please contact us as we are here to help. Your order can be cancelled after 14 days of purchase the fee is the payment processing fee (2.9% + 30p for PayPal, please contact us for the exact amount), after 14 days a 10% fee will be deducted from the full value of the product (Product delays over 6 months have no fee).Known website errors – It has come to our attention that a very small amount of pre-orders may not appear in the pre-orders section of your account page, the orders will still show on your account as normal, rest assure your order is safe with us and secured. ![]()
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